Rude Customer Service from Reception Desk

<p>Today I had the most rude experience at Makro Woodmeads Reception. I did not not get the gentlemans name, but he was a very young black gentleman on duty at 13:50pm today. I went to purchase an oven and a gas stove. The cashier asked me to visit reception but did not explain why, at reception I told the gentleman I was asked to come there, he then asked if I had a Makro card. I did explain that I had one a long time ago but I didnt have it with. He then says that I need one, so I asked a question "Are you going to allow me to buy this without a card" he then responds that I needed one. So i explained that its almost time for Makro to close and asked 'are you saying that I would I not be allowed to purchase the item without a card'. He then responded in a very arrogant tone saying "Dont put words into my mouth". I was very annoyed at this point and I said its fine I will buy this elsewhere, he then clicks his tongue and responds "yeah you do that in a very arrogant" tone. I then reported to the manager who helped me with a purchase and setting up another card quick, which the gentleman could have done. In short I will never purchase anything else again from Makro, your staff should learn about customer service and being polite. I was disgusted by the gentlemans attidtude. I will much rather choose Hirsch in future, the staff are much more professional. As reception, the idea is to make customers welcomed not alienate them. </p>