Rude consultants

Good Morning

Writing this email with so much frustration I've placed an order on the 29th of April And it's still hasn't been delivered to me I didn't even know which courier company will deliver it I had to call customer care to get the Waybill number and the courier company which is Value Express the most useless logistics company ever!....

For my second call I was so upset with one of y'alls consultant Sinqobile who decided to put the phone on mute 🔕 while I was busy talking to her and the third call another consultant put the headsets aside & carried on talking to his Colleagues not about my order next thing I was put on hold for over 15 minutes until I cut the call ,I know calls are recorded and I'll like to get the recordings from those 2 calls for further action...It was so unprofessional and rude of them...

It's the 5th of May today my Order is still not delivered so my Husband decided 2 call Value Express they came up with excuses that the driver got busy on Friday and Saturday and we still don't have a clue when it's going to be delivered 😡

We can't buy on Makro then get ****ty service from the consultants & the useless Value Express logistics..Do y'all even view their reviews from this company??? Can my orders be done by The Courier guy not that useless Value Express 😔

And I'll give a review not make both companies look but better the working ethics