MB
Marion B
1 reviews | Active since May 2015
06 Jan 2021, 15:41
Rude and unhelpful Makro national contact Centre.
After spending 3 minutes waiting for the call to be answered I was rudely told if I cannot find the details on their website then they cannot help and the phone was put down!!!!
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
06 Jan 2021, 16:43Good day Marion,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
This is certainly not the type of service you can expect from our call center.
Please leave this with us and we will be in contact with the relevant parties at our national contact center to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
This is certainly not the type of service you can expect from our call center.
Please leave this with us and we will be in contact with the relevant parties at our national contact center to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jan 2021, 16:43
Official
Good day Marion,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
This is certainly not the type of service you can expect from our call center.
Please leave this with us and we will be in contact with the relevant parties at our national contact center to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
This is certainly not the type of service you can expect from our call center.
Please leave this with us and we will be in contact with the relevant parties at our national contact center to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team