PS
Pritam S
1 reviews | Active since Feb 2014
28 Nov 2019, 17:23
Rude and Uncouth bullying by a Makro woodmead staff Stephina
Date - 27/11/2019. Time - 4:30pm, Woodmead branch Shoe section My wife was looking for shoes and few shoes accidentally fell on the floor. Stephina very rudely bul**** my wife and 2 small kids and ordered them to pick it up. Is this the Customer Service one expects from Makro. When I objected she tells me that go and speak to her manager Christina which I did.Yet no action.first train your staff with basic customer service etiquette. My 4 year old son and 10 year old daughter were petrified by Stephinas behavior as she was shouting at my wife. Such a disgraceful behaviour by an estemmed company staff like Makro. Not expected.
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Makro's replyOfficial
29 Nov 2019, 08:30Good day Pritam,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received from our Woodmead branch and for the inconvenience this has caused you. We certainly understand your frustration as we aspire to treat our customers with the utmost respect and under no circumstances do we shout or treat our customers in such a manner. We will contact the management in store and raise this matter with them, the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received from our Woodmead branch and for the inconvenience this has caused you. We certainly understand your frustration as we aspire to treat our customers with the utmost respect and under no circumstances do we shout or treat our customers in such a manner. We will contact the management in store and raise this matter with them, the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply29 Nov 2019, 08:30
Official
Good day Pritam,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received from our Woodmead branch and for the inconvenience this has caused you. We certainly understand your frustration as we aspire to treat our customers with the utmost respect and under no circumstances do we shout or treat our customers in such a manner. We will contact the management in store and raise this matter with them, the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received from our Woodmead branch and for the inconvenience this has caused you. We certainly understand your frustration as we aspire to treat our customers with the utmost respect and under no circumstances do we shout or treat our customers in such a manner. We will contact the management in store and raise this matter with them, the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team