TB
Theuns B

1 reviews | Active since Sept 2015

26 May 2020, 19:14

RUDE AND POOR SERVICE

I don't think I have used this platform in years, don't know if I was having good luck or just started supporting businesses that provide good service. BUT Today I think my blood pressure was through the roof when I walked out of Capegate Makro. I was a definite sale walking into Makro to buy a desk as many of us are working from home and renovating our work space. Calmly and friendly waiting for someone to assist me in the office furniture department. Nobody arrived so I asked a lady to assist who asked another gentleman to get the lady working in the section, after 20min nothing. Randomly a red headed saleslady walks up to me and tells me the price of a baby chair??? I indicated after a few frowns she had the wrong customer and enquired again and she said she didn't care where he is and that she is busy and will see if she sees anybody who can assist. She walked to another sales person and just went on chatting, all I can figure is that Makro has enough business to care about selling a desk after 5 in the afternoon. On asking the 5th person I determined the person in the section went home after waiting 40min and not knowing if Makro has stock or not?!

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Replies (1)
Makro
Makro's reply27 May 2020, 10:52
Official
Good day Theuns,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team