1 reviews | Active since Mar 2017

21 May 2023, 18:51

Rude an ***********

On the 5th of May 2023 I went to Makro Germiston and there was a lady who later I discovered her name was Connie she was packing some gadgets out of the boxes, and I greeted them they were quiet and I told her I was looking for a super charge which I incorrectly mispronounced as UPS she looked up at me and asked if I was looking for a USB which I said no. She said to me over there pointing where I should go, I told her I was looking for super charge to assist me to continue working during load shedding. She gave me a dirty look raising a tone saying I said there. She was irritated and rude with me and her colleague was leading another customer and I explained what I was looking for she took me to Conny department started explaining all 3 different sizes I told her I was not happy at her colleague and left. two day later I came bought the supercharger and was assisted by another gentleman and now am home as I read through its a 100kw instead of 200w as realize the size I wanted to come but must confirm Conny was really rude with me and facial expression was not welcoming and am sure if she was the in charge in that division her colleague Rirandzu explained and apologize for Conny attitude as she explained that was her department and should not have sent me to telephone accessories and rectified what I misspelled as she knew better than I did.

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Replies (1)
Makro
Makro's reply22 May 2023, 08:14
Official
Good day Khabo,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. 

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
 
Please be advised that feedback will be provided.
 
Once again, we apologize for the inconvenience caused throughout your journey with us.
 
We hope you find the above in order.

Best regards,