******* Service from Makro Online

I made the worst mistake and ordered 2 packages from Makro Online(obviously thinking that it's reputable company, my mistake). I made my order on the 28 January, and of course respecting the SLA of 7 - 10 business days for delivery I didn't bother to contact them until the 12th business day. To which I have received the worst kind of run around, you are promised that managers will call you back and nothing is ever done. You call them again using your own time and airtime mind you, only to be kept on hold for 12 minutes and no solution. I ask for a reversal and I'm told that I must wait 14 business days, 14 BUSINESS DAYS??? For their lack of competency, and chances are that the refund will probably take 3 months before it's even looked at. I've been a loyal customer to Makro for years and to receive this level of service is appalling, the call center is completely useless, your complaints email *** and *** (which is absolutely hilarious because no one at makro gives a damn. I have been calling daily for the past week, On each day i'm promised that the matter is escalated, only to be told yesterday on Friday the 14th February 2020 that i was never escalated until then. I'm honestly at my wits end, you pay a premium to have stuff delivered because the time to go in store is a rare commodity but clearly makro has a lot to work on.They have no intention of delivering my order and they do not want to refund me. Please do yourself a favor and never bother to even try buying from makro online. it's the worst kind of service.