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Alida H
1 reviews | Active since Sept 2011
12 Apr 2019, 15:44
******* Service
The online service is pathetic I ordered online last week already only received a call on Monday to say they don't have the color I want but they have something else. Today I received an email saying my order was cancelled. No explanation or anything. I then phoned the call center who told me they were out of stock. But I should receive my money that I paid already in 7 days. This unacceptable as first they ******ed around and now won't return my money immediately. The person I spoke didn't care either. I won't be using your services again and I will be telling everyone I meet about my experience.
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Replies (2)
Makro's replyOfficial
12 Apr 2019, 16:52 Good Day Alida Thank you for your feedback. I'm sorry to hear about the experience you've had with Makro online. We take all concerns seriously and can assure you that it will be investigated. We have sent your information to the relevant department and as soon as I have feedback I'll revert back to you. We appreciate your patience in this matter. Kind Regards
Hello Peter Team
Hello Peter Team
Makro's reply12 Apr 2019, 16:52
Official
Good Day Alida Thank you for your feedback. I'm sorry to hear about the experience you've had with Makro online. We take all concerns seriously and can assure you that it will be investigated. We have sent your information to the relevant department and as soon as I have feedback I'll revert back to you. We appreciate your patience in this matter. Kind Regards
Hello Peter Team
Hello Peter Team
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Alida H's updateReviewer Update
19 Apr 2019, 13:05I appreciate the assistance from the complaints department at Makro. The person who called had things sorted within 10 min. The Centurion store however continued to act like I was being an inconvenience.
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Alida H's update19 Apr 2019, 13:05
Reviewer Update
I appreciate the assistance from the complaints department at Makro. The person who called had things sorted within 10 min. The Centurion store however continued to act like I was being an inconvenience.