JB
Jon B
1 reviews | Active since Mar 2009
15 May 2019, 08:10
******* Online Service
Online service appalling ordered an item on the 16th of March. Still not delivered by the 15th of May after many phone calls and e-mails to their "Customer Service Centre".
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Replies (1)
Makro's replyOfficial
15 May 2019, 08:58Good day Jon,
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience both online in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience both online in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Makro's reply15 May 2019, 08:58
Official
Good day Jon,
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience both online in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience both online in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team