******* Customer Experience buying online from Makro

Makro has to be the worst retail franchise to purchase online from, i bought a picnic bench on the 27 August via their online platform, the order said it would be delivered in 2 days based on the store i chose, i literally live 2km from their store in Strubensvalley, it took them 5 days to change the status of the order to "packaged" and finally on Friday the 2nd it was changed to handed to courier with an email confirmations "Order on its way" its the 7th today another 5 days after its been "on its way" and yet its not here. i called in yesterday to follow up on this order but no proper feedback is given only that they apologise and will follow up on my order, i asked how will i get feedback they say the status on the order, i told them its not good enough, i want the name and contact number for the courier company, after putting me on hold for almost 11 minutes they said they cannot give it to me, they only communicate with them via email, i have had it, this is totally unacceptable, i want to see if they will respond to my complaint and do something about it because thier call center couldn't even do something about it. my order no is: MAK***