FH
Fazil H

1 reviews | Active since Nov 2021

10 Feb 2022, 15:16

Rotten service

I purchased a television set sinotec 55" uhd smart tv only to be **** to the salesman just so he could make his commission. He told me the tv is a smart android tv. I have now connected fibre to my premises and cannot download any apps. Went back to makro and they sent a tecnician to collect the tv. Took it in for repairs and said they changed a circuit board thats faulty. After repairs does the same thing. Went back to store and another salesman tells me that its end of range product thats why it was on sale and its not an android tv. My only way out to solve the issue is to purchase a tv box. He sold me the most expensive one as he claimed its the best product in the market that was on 3 january 2022. Two weeks later the box is not playing netflix or you tube. I went in to the store and lady at returns counter says i must wait 10 days for an assesment. What bull**** service is makro giving customers. They are a bunch of ***** who just trying to make sales and con us out of our hard earned money. The lady without batting an eye just looks at the unit and says all the units that come back faulty from the supplier must go in for assesment. That shows a lot of those units are faulty and they are getting a lot of returns. Why must i wait 10days for the unit to go in to be assesed. If i could be without the unit i would not have bought it or that stupid Tv set. Its no wonder their sales are dropping and a lot of mass mart stores are closing because of their *********** under trained ********* rude staff. The supervisor in charge at the returns counter says the sales man would have told me about the 10 day assesment policy and if not i should read the inlay in the box. All thats in the box is the operating manual which i pointed out to her. They think we are a bunch of idiots. They pick and chose who they are going to be doing returns to. While waiting there i witnessed them return goods to customers without any questions. I spend a lot of money at makro and definetly wont be shopping there again. My makro card number is ***3 so management can go in and see how much i spend there. Cell ***

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