NJ
Ntokozo J

1 reviews | Active since Nov 2024

15 Nov 2024, 10:29

Rotten and Spoiled meat from Makro New Market, Alberton.

We were sold rotten meat, the smell was so bad we had to throw it away. I filed a complaint with the Makro-care department and they told me that my complaint was redirected to the store. It has been 3 days and nothing has been said or done. But, I still have one pack left in my freezer which I can give to them so that they check for themselves. This is wrong and ********* amid the problem that we are faced with as a country of Kids being poisoned and dying, this cannot be taken lightly. I cannot be spending so much money supporting the business on a monthly basis only to be sold rotten food.

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Replies (3)
NJ
Ntokozo J's update27 Nov 2024, 08:07
Reviewer Update
Hi,

I take it this was just an automated reply. It has been 10 days now since you said that the query was escalated. Nothing has been done or said.

I honestly do not see a need or feel confident to spend my money on your business anymore. This is just unacceptable. I am done with Makro and your pathetic service.
NJ
Ntokozo J's update04 Dec 2024, 10:00
Reviewer Update
5 days after your response, still nothing has been said or done.
NJ
Ntokozo J's update07 Dec 2024, 09:57
Reviewer Update
Hi,

Thanks for your response.

Please note that its been 4 weeks now of escalating this issue. Every response from you sounds automated and forever promising to escalate the issue. Clearly, it will never be taken seriously.

Kind regards,
Ntokozo Jiyane