****** by Makro Online
8-9 Phonecalls later trying to find out where the rest of my order is from 29 November and no one can help me. I eventually asked them to cancel the order and refund me and a week later they still haven't done that. I just called to follow up on why it had not been cancelled and I said I would wait on the line until someone could give me an answer, the call agent said fine and then hung up, after 20 minutes of airtime. Agents keep saying they'll call me back, but they never do. So here I am no goods and no money!
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
14 Jan 2020, 16:47Good day Kathrin,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could we ask that you advise when you are available to take our call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could we ask that you advise when you are available to take our call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Best regards,
Makro's reply14 Jan 2020, 16:47
Official
Good day Kathrin,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could we ask that you advise when you are available to take our call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could we ask that you advise when you are available to take our call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Best regards,
's updateReviewer Update
29 Jan 2020, 08:46Hello,
I received a call from one of your agents a week ago, telling me you were going to refund me and that someone would contact me. I received two back to back missed calls while I was sitting in a meeting, with no message or any form of reference. You still have my money and I have subsequently had to buy replacement items for the items you have not delivered. What Makro has done is terrible, but what makes it worse is that it's during a time when most people are struggling financially.
Still here with no goods and no money, 2 months later!
I received a call from one of your agents a week ago, telling me you were going to refund me and that someone would contact me. I received two back to back missed calls while I was sitting in a meeting, with no message or any form of reference. You still have my money and I have subsequently had to buy replacement items for the items you have not delivered. What Makro has done is terrible, but what makes it worse is that it's during a time when most people are struggling financially.
Still here with no goods and no money, 2 months later!
's update29 Jan 2020, 08:46
Reviewer Update
Hello,
I received a call from one of your agents a week ago, telling me you were going to refund me and that someone would contact me. I received two back to back missed calls while I was sitting in a meeting, with no message or any form of reference. You still have my money and I have subsequently had to buy replacement items for the items you have not delivered. What Makro has done is terrible, but what makes it worse is that it's during a time when most people are struggling financially.
Still here with no goods and no money, 2 months later!
I received a call from one of your agents a week ago, telling me you were going to refund me and that someone would contact me. I received two back to back missed calls while I was sitting in a meeting, with no message or any form of reference. You still have my money and I have subsequently had to buy replacement items for the items you have not delivered. What Makro has done is terrible, but what makes it worse is that it's during a time when most people are struggling financially.
Still here with no goods and no money, 2 months later!
's updateReviewer Update
04 Feb 2020, 12:48Still nothing...How do I proceed? ******** charges?
's update04 Feb 2020, 12:48
Reviewer Update
Still nothing...How do I proceed? ******** charges?