****** and frustrated

On saturday 23 October 2021 I ordered a fridge online, which was delivered on 27 October 2021. I noticed the fridge was not cooling, then called Makro to report the issue on 02 November 2021. They sent a technician who came on Friday 5 November 2021. They technician mentioned that the fridge needs to be replaced.

Since the technician came I have not heard any communication from Makro. I have been calling them and everytime I call they tell me they will escalate the my issue. I feel ****** and frustrated by their service. I'll never buy from Makro, I want my money!!!!!