RT
Robain T
1 reviews | Active since Aug 2020
14 Sept 2020, 12:09
Robain and the struggle continues
14 September 2020, the 36th working day....and I am still waiting for a refund of R 20 000.00 from these *****s called Makro. After a half an hour phone call with Makro Care (should be Makro Don't Care), a lady named Whitney told me that they've send an email to their finance mananger, since this matter has been going on since the 28th of July 2020. I am so sick and tired of all these empty promises and lies.
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Replies (3)0
Replies (3)
Makro's replyOfficial
14 Sept 2020, 13:47Good day Robain,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply14 Sept 2020, 13:47
Official
Good day Robain,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
RT
Robain T's updateReviewer Update
16 Sept 2020, 10:14Good day
Makro is the ***est most ****ed up retail store I've ever come across. I've had it up to here with all their lies and apologies. what else do I have to do to get my ****** money back. Do you people at Makro have no feelings at all?
Gatvol Makro customer
Robain
Makro is the ***est most ****ed up retail store I've ever come across. I've had it up to here with all their lies and apologies. what else do I have to do to get my ****** money back. Do you people at Makro have no feelings at all?
Gatvol Makro customer
Robain
RT
Robain T's update16 Sept 2020, 10:14
Reviewer Update
Good day
Makro is the ***est most ****ed up retail store I've ever come across. I've had it up to here with all their lies and apologies. what else do I have to do to get my ****** money back. Do you people at Makro have no feelings at all?
Gatvol Makro customer
Robain
Makro is the ***est most ****ed up retail store I've ever come across. I've had it up to here with all their lies and apologies. what else do I have to do to get my ****** money back. Do you people at Makro have no feelings at all?
Gatvol Makro customer
Robain
RT
Robain T's updateReviewer Update
17 Sept 2020, 11:21Good day
My first complaint on this platform was the 31st of August at 16h21, then the 04th of September and on the 14th of September you promised again that you will sort the refund out within 24 to 48 hours. Up till now, nothing has happened and no feedback has been given. Makro really does not give a **** about customer care and or service. Even on this platform they cat redeem themselves and are failing dreadfully to win me back as a customer.
Regards
Robain
My first complaint on this platform was the 31st of August at 16h21, then the 04th of September and on the 14th of September you promised again that you will sort the refund out within 24 to 48 hours. Up till now, nothing has happened and no feedback has been given. Makro really does not give a **** about customer care and or service. Even on this platform they cat redeem themselves and are failing dreadfully to win me back as a customer.
Regards
Robain
RT
Robain T's update17 Sept 2020, 11:21
Reviewer Update
Good day
My first complaint on this platform was the 31st of August at 16h21, then the 04th of September and on the 14th of September you promised again that you will sort the refund out within 24 to 48 hours. Up till now, nothing has happened and no feedback has been given. Makro really does not give a **** about customer care and or service. Even on this platform they cat redeem themselves and are failing dreadfully to win me back as a customer.
Regards
Robain
My first complaint on this platform was the 31st of August at 16h21, then the 04th of September and on the 14th of September you promised again that you will sort the refund out within 24 to 48 hours. Up till now, nothing has happened and no feedback has been given. Makro really does not give a **** about customer care and or service. Even on this platform they cat redeem themselves and are failing dreadfully to win me back as a customer.
Regards
Robain