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This is the second letter i am writing.It has been almost Over 1 month later that Makro ottery ripped me off .I am out of R5000 which they still have And the defective product i purchased from them,within 30 mins of purchasing the product i returned it for a refund which they still did not do.I have gone in and spoken to Jannie Brandt personally that runs ottery makro and have had no help from him..I was promised that they would called me the next day and that this will be sorted out but no one called.1 Month later R5000 out of pocket no product and absolutely rude staff.I would not recomend anyone to buy anything from this store I am R5000 out of pocket!As you enter this store take some time to spend 10 mins at the returns depatment on the right hand side of the entry door before making your purchase and make your decision from there..this is something i wish i had done.I have spoken to many people who has experienced exaclty the same problem at this store.I cannot speak for makro as a whole but definately Makro ottery cape town customer returns department absolutely pathetic..take some time to just stand there at the returns department a few minutes and see what is going on before spending your hard earned money which you may never get back!

I would appreciate it if Makro can please respond to me and pay me my R5000 back into my account. I hope this second letter i am writing 1 month later will get someones attention to assist me.