RIPP OFF

Bought an office chair on 8/1/2020 for R1999. Where the wheels fit in it cracked on 2 of them. Took it back .The lady at returns said that unfortunately they did not have stock of that model to replace it and because they did not have stock I was told that it had to go to the manufacturers for assessment. I was not satisfied with this as I do not now have a office chair and asked for a voucher so that I could replace the chair and was told to wait for a manager.These managers are so important that I waited for 45 minutes before she arrived. I showed her the cracks and was again told it has to go for assessment. I asked if she could see the cracks and she admitted that she could, but I would have to wait 21 days for the assessment as they are not the suppliers. When checking Makro's return policy paragraph 1 and 3 totally contradict each other. The woman was totally adamant with me that they could not take responsibility for their suppliers. Makro was my supplier and I am making this their problem. I checked my statements and have spent over R25000 there in the last 3 months, but will not spend another cent there. They are extremely rude making a customer( who basically pays their wages) wait 45 minutes for the very important office furniture manager.What a bunch of deucebags