Ridiculously bad Service

I have had the worst experience at Makro Springfield branch. On the 25th of November 2017 my husband purchased a relay trick bike for my son. Ever since we have been having endless problems. We have taken the bike back 7 times for different problems and every time we were kept waiting. The service is absolutely disgusting at this branch. When it comes to booking in any product, it is not so simple. I have booked my son's bike in for the 5th time now on the 17th of February 2018 and till date we have not Even got a phone call. I have sent 2 emails to the complaints department and nothing. Makro has got absolutely no respect for us customers. They do not value us because if they did I would have at least got some kind of communication back from them. This is ridiculous. It is very good for us to spend our money but when we have a problem they are not willing to help. After posting this on facebook I got a response asking for my contact number which I did provide. I Evan called the branch and spoke to the returns manager named Wendy. She did return my call but still could not sort the issue out. My husband asked her to get her manager or someone that was high then her to call him back. Wendy informed him that we would be getting a call back on Monday (12/03/18) from the regional manager, it is now Wednesday (14/03/2017) and we are yet to receive that call or any other call from Makro. It is now almost 4 months and this issue is still not sorted out. I have given Makro the benefit of the doubt too many times and have been disappointed every time. We are from the north coast and every trip to Makro cost us R250 just for fuel that is more then R1500 spent running up and down which is more then we spent on the bike. At this point we would like Makro to compensate us for our time and fuel as each time we returned to your store it was because of your incompetence. Each time we stood in that return line, I have witnessed people complaining about the pathetic service and treatment they were receiving.

Maybe you should invest some money and send your staff for some customer care service courses, especially your so called managers.

Thank you