Ridiculous service

<p>I bought an Aircon online, took 2 weeks to be delivered even though the website showed that my branch has stock. No feedback was given to me. I had to move out my installation that I booked. I phoned numerous times to get an update, eventually they decided to get it from a different branch. When the guys were about to install it, we realised that the indoor and outdoor unit did not correspond, they gave me a 12000btu indoor unit with a 18000btu outdoor unit! I then asked for a refund cause it seemed like they Mark Jacobs could not rectify the issue. Allegedly the refund was processed on the 20th December, I'm still waiting to see it in my bank account!!! I'm frustrated with makro, don't offer online service if you can't handle the volumes!!! Fix your damn website. All I want now is my money! I've been speaking to Raymond and can't get hold of Mark any longer. They last told me that I must check with my bank! If we can't even see the refund, what can they do!My next step will be to go to social media with this issue. </p>