SM
Sibusiso M

1 reviews | Active since Mar 2019

01 Dec 2020, 21:01

RIDICULOUS SERVICE

about 5 months back I bough a basketball hoop and installed it at my house so to start exercising, everything was okay with the hoop I had no problems at all,about a month back I gave away the basketball that I was using to a friend an then went back to Makro and bough a new one,since then that when everything started changing.

I have been going back and forth to Makro to return ***** that are slowly going flat over night I ended up buying a pump but its not helping me as the ***** go flat over night.

My frustration is that I keep going back there to change these ***** even the stuff knows me now and there is nothing they can do to help except change the *****, my concern is that management doesn't bother finding out what could be wrong with these *****, what frustrates me even more is that I keep spending petrol to drive back and forth to do an exchange

overall I am disappointed at the service but not from the stuff but from management and everyone who has to lookout for the welfares of the client, I have been going back and forth to Makro for about 10times now if am not mistaken

My overall impression of my experience is that this is "RIDICULOUS"

0
Replies (1)
Makro
Makro's reply02 Dec 2020, 08:24
Official
Good day Sibusiso,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team