Ridiculous in-store delivery fees. Buyer beware!

Buyer Beware

No. 1: The Makro website does not accept vouchers. We had over R5000 in Makro vouchers and cannot place an order online as the website does not accept vouchers.

No. 2: You have to make your purchase in-store. So we decided to purchase the item in-store. They slap you with a R660 delivery free. Absolutely ridiculous.

No. 3: Checked the rate for online delivery. It’s R90

How can the delivery rates be R90 online and R660 in store? Why should we have to go in store to make a purchase and then still have to pay R660 in delivery fees? Each Makro is not independently owned so I don’t understand the difference in fees online and in-store.

If I were to make a purchase via Takealot, the delivery fee would be nowhere near as high.

I called the Makro call Centre to query the reason why they do not accept vouchers online and unfortunately the agent did not have much information for me other than the rates differ store to store.

I understand this but should they not question why there is such a large difference in delivery in-store and online? Is part of that commission? The only reason we had to go in-store was because of the vouchers.