Ridiculous delivery delays

I placed an order for 9 items on the 1st December, the order was packed on the 3rd according to the information on my profile.

It is the 10th of December I have not heard anything from the delivery company. I was advised by Makro that the items are with Value which is the deli ery company they use When I called Value the phone rang for 15 minutes, when it was eventually answered I spoke to Refillwe who told me a long story about the warehouse being packed with items.

She says according to the notes on the system 9 items were reived from Makro but now they can only accout for 6 of the items, 3 of the items are not found, according to her they are somewhere in the warehouse but somehow not with the other items because it's possible someone might have left some of the items.

Makro confirmed that they handed over all 9 items Refilwe said she unfortunately cannot assist further than giving me the above information but would request for a supervisor to contact me although she could not guarantee when because the supervisor Xolo is not in the officeso I am back to square one still with no assistance, I don't know if this order will ever arrive which is such an inconvenience because I mean why place an order in the first place if it's going to take the whole for the items to arrive. Can someone resolve this as soon as possible or get me my refund today so that I can go to Makro and pirchase the items because cleary the delivery company is not coping with all these orders.