Review of Makro Marketplace – From a Third-Party Seller

As a third-party seller operating on the Makro Marketplace, we have experienced significant logistical and customer service challenges that have severely impacted our operations and confidence in the platform.

One of the most concerning issues is the complete lack of effective communication from the Makro Marketplace team. Our attempts to reach support regarding orders, logistics, and account queries are met with long delays or no response at all. Sellers are repeatedly directed to contact the same email address ([***](mailto:***)), yet emails sent there often go unanswered for extended periods, leaving important issues unresolved.

The logistics department’s service has also been extremely poor. There appears to be little coordination or accountability when problems arise, which creates unnecessary complications for sellers who rely on clear and timely communication to fulfill marketplace obligations.

Another serious concern is the way sellers are treated when contact is eventually made. Interactions with some staff members have been unprofessional and disrespectful, which is unacceptable for a platform that depends on partnerships with third-party businesses.

In addition, there are still outstanding payments owed to us. Despite multiple attempts to follow up, we have received no clear communication or resolution regarding when these funds will be paid. This lack of response raises serious concerns about transparency and financial reliability.

Overall, our experience as a seller on the Makro Marketplace has been extremely disappointing. The platform shows a lack of proper seller support, ineffective communication channels, and poor handling of logistics and payment issues. Until these problems are addressed, it will be difficult for sellers to operate confidently or sustainably on the platform.

We strongly encourage Makro Marketplace to improve its seller communication systems, respond promptly to emails, treat partners with professionalism and respect, and resolve outstanding payment issues as a matter of urgency.