Review: Makro Centurion – Unprofessional and Poor Service

Review: Makro Centurion – Unprofessional and Poor Service

The service at Makro Centurion is absolutely disappointing. The staff are unprofessional and uninterested in helping customers. Many of them just stand around on their phones instead of assisting shoppers, and when you ask for help, the response is often, “I don’t know.”

One of the staff members even told me directly that they don’t help customers because Massmart keeps firing people and doesn’t care about its employees. That says a lot about how things are being run.

Unfortunately, this kind of attitude isn’t limited to Makro Centurion — it seems to be the case across all Massmart stores, where service is going backwards. Even the management and head office appear unwilling to assist or take responsibility.

If this continues, Walmart will end up closing these businesses when they see how poorly they’re being managed in South Africa.