Returns service at Makro is absolutely pathetic

I would like to let everyone know that the returns service at Makro is absolutely pathetic. I purchased an ASUS AC1200 FIBER GIGABIT ROUTER on 09/11/2019. I used it for a few months and started getting intermittent drop in connectivity and decided to send it in for assessment.

I bought it from Makro in Montague Gardens in Cape Town

The router has been sent away for an assessment 3 times already.

1: The first time I got it back with no job cart. just gave it back to me after waiting a few months without knowing what the issue is. I tested it and had the same issue. After waiting for months for the router i had to buy a new router to be able to work.

2: The second time I went back to Makro requesting credit they sent it away again asking ASUS for a full refund. After another few months they came back saying there is nothing wrong with the router and they will not give me back my money.

3: I then sent it away for my parents to use after ASUS advised nothing is wrong with it. They used it and had the same issue. I had to get a courier send the router back to me in CT to be able to take it back AGAIN. I now went back to Marko spoke to the manager directly. They said they will just send it away again. They are requesting a refund from ASUS just like the 1st time.

I bought the router in 2019 sent it in early 2020 its now 2021 and they just keep sending it away. Its going to run out of the warranty with the amount of time that the product has been out of my hands.

I think this is absolutely pathetic customer service. Makro does not care about their customers. Makro does not care about losing customers.

I just want my money back but I’m just continually being sent chasing my own tail with no power.

So, I’m writing this review for future customer as a warning of my experience and prevent them from making the same mistake.