Returns. Customer Treatment

Microwave 3 samsung products failed and they do not want to give voucher to buy at Makro. 3 times my fuel and my time standing at Makro. And was treated very rude by Kobus Du Toit. Will the difference in colour ever change? I was told no manager is available all of them are in meeting by Client Services Manager Aubrey Hadebe. When I walked inside I found Kobus walking inside. They are also *****. Kobus said I am not beinf helped bcoz it is outside 6 months. When he calculated and saw its within then he gave me an attitude.