Returns at Makro Strubens Valley
<p>I am trying to exhange a pressure cooker, which I bought from Germiston the day before. The store is refusing as they say I already used the pot, which I haven't. The lady helping me is Sindiswa sahlulo and the manager is Rosanne Mhlongo. They have been making me feel like a villain and a possible *****. I am very sad to have been treated like this. </p>
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
I believe you have been credited, over and above that corrective measures have been taken regarding the staff member concerned and necessary training will be conducted.
We have notified all relevant personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature in future.
Regards
Mmule Moropa
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
I believe you have been credited, over and above that corrective measures have been taken regarding the staff member concerned and necessary training will be conducted.
We have notified all relevant personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature in future.
Regards
Mmule Moropa