AR
Antoinette R
1 reviews | Active since May 2019
07 May 2019, 09:44
Returns
Bought a washing machine online and received it in two days.(supper quick delivery)but when i opened the box the machine was full of dents and the foam inside was broken.been struggle for a week with makro to come fetch the machine and give my money back.
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Makro's replyOfficial
07 May 2019, 16:29 Good day Antoinette,
Thank you for your feedback.
We sincerely apologize that our online team didn't resolve your query concerning the faulty machine. We cannot allow this kind of service to our customers as they are the cornerstone of our business. We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team
Thank you for your feedback.
We sincerely apologize that our online team didn't resolve your query concerning the faulty machine. We cannot allow this kind of service to our customers as they are the cornerstone of our business. We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply07 May 2019, 16:29
Official
Good day Antoinette,
Thank you for your feedback.
We sincerely apologize that our online team didn't resolve your query concerning the faulty machine. We cannot allow this kind of service to our customers as they are the cornerstone of our business. We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team
Thank you for your feedback.
We sincerely apologize that our online team didn't resolve your query concerning the faulty machine. We cannot allow this kind of service to our customers as they are the cornerstone of our business. We can understand your concerns and frustrations and can assure you that this will be looked into and addressed so that going forward this kind of service isn't repeated.
Thank you once again for raising your concerns with us, and for giving us the chance to resolve this matter for you.
We will be in contact with the relevant department in the store to get to the bottom of this.
Kind regards
Makro Hellopeter Team
Best regards,