Return/Exchange

Item: Makro
Rating: 1
Author: Zintle N

Good day,

I logged this return/exchange on the 1st of July and still have no feedback from you.

I need this to be rectified asap as there was no option for me to choose a size when I placed the order. I received size XXL and I'm a size S.

I need size S if not available, then I need a refund. You can't just assume what size a customer is.

Regards, Zintle Ngejane

Helpful (0)

Replies (1)

Makro's replyOfficial

07 Jul 2020, 15:02

Good day Zintle,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply07 Jul 2020, 15:02

Official