Returned item at Makro still no refund 5 days later!!!!!!!!!

Item: Makro
Rating: 1
Author: Nobuhlee S

Returned an item on the 9th of March 2021. Today is 13 March 2021 still no refund from Makro.

Why should I wait for 7 working days for my money?? When I purchased the item online payment was processed immediately. Makro didn't have to wait for 7 days for me to pay them. Why create online shopping then?????????? I am upset.

Nobuhle Cell ***

Helpful (0)

Replies (1)

Makro's replyOfficial

13 Mar 2021, 14:42

Good day Nobuhle,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply13 Mar 2021, 14:42

Official