BM
Bernelee M
1 reviews | Active since Sept 2025
27 Sept 2025, 19:21
Returned but not refunded
I have received the worst experience from them. I have since made a return around February 2025 and i am yet to be refunded. Everytime i call they say they are escalating the issue with finance but no one ever gets back to me. I have called and emailed them cou tless times but i am yet to be refunded for my air fryer that i returned.
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
28 Sept 2025, 12:05Hi Bernelee,
We are sorry to hear that your refund was delayed.
We have recieved feedback from the finance team that your order was refunded.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We are sorry to hear that your refund was delayed.
We have recieved feedback from the finance team that your order was refunded.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply28 Sept 2025, 12:05
Official
Hi Bernelee,
We are sorry to hear that your refund was delayed.
We have recieved feedback from the finance team that your order was refunded.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We are sorry to hear that your refund was delayed.
We have recieved feedback from the finance team that your order was refunded.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
BM
Bernelee M's updateReviewer Update
28 Sept 2025, 13:38My refund was never processed. I called and i was told it failed initially and i was asked to submit myID and proof of account which i have sibmitted. I am yet to be refunded. When did you process my refund?
BM
Bernelee M's update28 Sept 2025, 13:38
Reviewer Update
My refund was never processed. I called and i was told it failed initially and i was asked to submit myID and proof of account which i have sibmitted. I am yet to be refunded. When did you process my refund?
Makro's replyOfficial
28 Sept 2025, 14:25Hi Bernelee,
The finance team has advised that the refund was processed on the 04/03/2025.
When checking for the refund you need to check from the date of purchase which was 30/08/2024 since our refund can backdate.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
The finance team has advised that the refund was processed on the 04/03/2025.
When checking for the refund you need to check from the date of purchase which was 30/08/2024 since our refund can backdate.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply28 Sept 2025, 14:25
Official
Hi Bernelee,
The finance team has advised that the refund was processed on the 04/03/2025.
When checking for the refund you need to check from the date of purchase which was 30/08/2024 since our refund can backdate.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
The finance team has advised that the refund was processed on the 04/03/2025.
When checking for the refund you need to check from the date of purchase which was 30/08/2024 since our refund can backdate.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
BM
Bernelee M's updateReviewer Update
29 Sept 2025, 05:22This is incorrect jnformation. The finance team is the one that advised that i should submit my documents as the refund to my bank got rejected or something like that. This is the information i got from your customer service. I want my money back!!!
BM
Bernelee M's update29 Sept 2025, 05:22
Reviewer Update
This is incorrect jnformation. The finance team is the one that advised that i should submit my documents as the refund to my bank got rejected or something like that. This is the information i got from your customer service. I want my money back!!!
Makro's replyOfficial
29 Sept 2025, 10:33Hi Bernelee,
The finance team has advised that your refund is processed already.
Kindly contact your bank to reconfirm the refund that was processed to you.
Should you need any further assistance please email us on ***.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
The finance team has advised that your refund is processed already.
Kindly contact your bank to reconfirm the refund that was processed to you.
Should you need any further assistance please email us on ***.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply29 Sept 2025, 10:33
Official
Hi Bernelee,
The finance team has advised that your refund is processed already.
Kindly contact your bank to reconfirm the refund that was processed to you.
Should you need any further assistance please email us on ***.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
The finance team has advised that your refund is processed already.
Kindly contact your bank to reconfirm the refund that was processed to you.
Should you need any further assistance please email us on ***.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,