fM
fhatuwani M
1 reviews | Active since Aug 2013
19 Dec 2024, 07:57
Return status still showing return in progress its more than 48hrs no communication from Makro online purchase at all
Oder was placed online Order Number: MAK*** on the 12 December 2024 for Online Oasis Hanging Chair 182 Stainless Steel Large Swing Stainless price was R 5,499.00. On the 15 December 2024 Delivery was done, to my suprise it was two items all steels no hanging chair and the worse part the other steel it looks old and broken. I have Logged a ticket same day returning both steels as I cant use them . Refrence number ***8 . up to date no one is calling me or replying my emails . Those numbers on the website keeps on ringing none stop no one answer *** & ***) . the only thing I want now its for them to come to my place collect those two steels and refund my money in full as they have waisted my time.Today is the 19 December 2024 they still quite and unfortunately I cant take them back to any Makro store as I have bought it via Makro online. I wont be available soon as its a festive.
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Replies (4)fM
fhatuwani M's updateReviewer Update
20 Dec 2024, 14:47I cant believe this , they want me to wait for next year 13 Jan as supplier is closed already . same supplier who sent old Steels without a basket, spring and chain
they dont take their customer serious .
Return was logged on the 15 a day after delivery . I so dissapointed by Makro they have let me down and protecting so called **** supplier
see below response
................................................................................................................................
they dont take their customer serious .
Return was logged on the 15 a day after delivery . I so dissapointed by Makro they have let me down and protecting so called **** supplier
see below response
................................................................................................................................
Marketplace Customer Service | 10:51 AM (3 hours ago) | |
Dear customer,
We've received your return request and it's been successfully logged in our system.
Just a heads-up, returns logged from 15 December 2024 for items marked as "Online only. Not available in store" will be processed and resolved from 13 January 2025 as our suppliers are currently closed for the holiday season.
We apologise for the inconvenience and appreciate your understanding.
Kind Regards,
Makro Online
fM
fhatuwani M's update20 Dec 2024, 14:47
Reviewer Update
I cant believe this , they want me to wait for next year 13 Jan as supplier is closed already . same supplier who sent old Steels without a basket, spring and chain
they dont take their customer serious .
Return was logged on the 15 a day after delivery . I so dissapointed by Makro they have let me down and protecting so called **** supplier
see below response
................................................................................................................................
they dont take their customer serious .
Return was logged on the 15 a day after delivery . I so dissapointed by Makro they have let me down and protecting so called **** supplier
see below response
................................................................................................................................
Marketplace Customer Service | 10:51 AM (3 hours ago) | |
Dear customer,
We've received your return request and it's been successfully logged in our system.
Just a heads-up, returns logged from 15 December 2024 for items marked as "Online only. Not available in store" will be processed and resolved from 13 January 2025 as our suppliers are currently closed for the holiday season.
We apologise for the inconvenience and appreciate your understanding.
Kind Regards,
Makro Online
fM
fhatuwani M's updateReviewer Update
20 Dec 2024, 14:48They must just refund me and collect their steels .
fM
fhatuwani M's update20 Dec 2024, 14:48
Reviewer Update
They must just refund me and collect their steels .
fM
Thank you for contacting Makro.
Please follow the below instructions so we may arrange for the missing item to be delivered to you.
Log in to your online profile and on the top right corner please select the option that says my profile and go to orders.
Once done go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request.
The site may request you attach/upload pictures of the item in its packaging to process the request. Kindly note we won't be collecting anything from you, It is just our standard process which you need to follow when you received an incomplete order.
fhatuwani M's updateReviewer Update
26 Dec 2024, 19:12How can they deliver missing items while delivered ones are old? They are taking me for a ride
See bellow
…..,,
On Thu, Dec 26, 2024 at 12:02 Marketplace Customer Service <***> wrote:
Good day ,See bellow
…..,,
On Thu, Dec 26, 2024 at 12:02 Marketplace Customer Service <***> wrote:
Thank you for contacting Makro.
Please follow the below instructions so we may arrange for the missing item to be delivered to you.
Log in to your online profile and on the top right corner please select the option that says my profile and go to orders.
Once done go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request.
The site may request you attach/upload pictures of the item in its packaging to process the request. Kindly note we won't be collecting anything from you, It is just our standard process which you need to follow when you received an incomplete order.
fM
fhatuwani M's update26 Dec 2024, 19:12
Reviewer Update
How can they deliver missing items while delivered ones are old? They are taking me for a ride
See bellow
…..,,
On Thu, Dec 26, 2024 at 12:02 Marketplace Customer Service <***> wrote:
Good day ,See bellow
…..,,
On Thu, Dec 26, 2024 at 12:02 Marketplace Customer Service <***> wrote:
Thank you for contacting Makro.
Please follow the below instructions so we may arrange for the missing item to be delivered to you.
Log in to your online profile and on the top right corner please select the option that says my profile and go to orders.
Once done go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request.
The site may request you attach/upload pictures of the item in its packaging to process the request. Kindly note we won't be collecting anything from you, It is just our standard process which you need to follow when you received an incomplete order.
fM
fhatuwani M's updateReviewer Update
14 Jan 2025, 13:14Today is the 14 January 2025 no respond from Merchant as promised . I have called
Marketplace Customer Service several times they keeps on saying the matter has been escallated.
The funny part product is still available for purchase on the online Makro website and not sold out.
The funny part product is still available for purchase on the online Makro website and not sold out.
fM
fhatuwani M's update14 Jan 2025, 13:14
Reviewer Update
Today is the 14 January 2025 no respond from Merchant as promised . I have called
Marketplace Customer Service several times they keeps on saying the matter has been escallated.
The funny part product is still available for purchase on the online Makro website and not sold out.
The funny part product is still available for purchase on the online Makro website and not sold out.