JC
Jessica C
1 reviews | Active since Mar 2009
06 Feb 2025, 12:13
Return: RT#***2
Return: RT#***2 I bought a juicer from Makro and it didn't work - so I logged a return on 29 Jan and the item was meant to be picked up on 1 Feb, but was not and I have not had any communication with regards to this. I have called on 4 Feb and was I was told by Sinoxolo that she will escalate and an email will be sent to the supplier and I will be copied, this was not done. I called again today, 6 Feb and still nothing has been done! Please can someone escalate this? I am not allowed to return at the store and not allowed to contact the supplier myself!
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
23 Feb 2025, 14:26Hi Jessica Chetty, thank you for your review on our Hello peter platform. We apologize for the inconvenience and the delayed response. This is just a courtesy follow up to find out if your query has been resolved.
Best regards,
Makro's reply23 Feb 2025, 14:26
Official
Hi Jessica Chetty, thank you for your review on our Hello peter platform. We apologize for the inconvenience and the delayed response. This is just a courtesy follow up to find out if your query has been resolved.
Best regards,
JC
Jessica C's updateReviewer Update
23 Feb 2025, 14:52Hi, I am not sure. I didn't hear any feedback after the item has been picked up by the courier
JC
Jessica C's update23 Feb 2025, 14:52
Reviewer Update
Hi, I am not sure. I didn't hear any feedback after the item has been picked up by the courier
Makro's replyOfficial
15 Mar 2025, 15:43Hi jessica,
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly reply to this email.
We will work hard to improve our services.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly reply to this email.
We will work hard to improve our services.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply15 Mar 2025, 15:43
Official
Hi jessica,
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly reply to this email.
We will work hard to improve our services.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly reply to this email.
We will work hard to improve our services.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Regards,
Makro Social Media Team.
Best regards,