RETURN PROCESS A JOKE

I have sent my washing machine back to Makro for them to check what is wrong with my machine after only having it for less than a month bought in December. It was making a whining noise and there was a burning smell coming from it. I got no word whatsoever on what was wrong with the machine. I was expecting my machine to be fixed under the warranty. I wrote a lot of emails and called the call centre numerous times since I sent it back a month and a half ago.

The call centre was vague the few first times I called in and the last lady finally gave me an update. My return has been sitting there waiting to be refunded but no one has even seen to it!

I need an answer. I've been sitting this long with no answer on anything I have emailed on or called about. What is the hold up?

I am very agitated with the whole process and will not be buying through Makro again.

Someone needs to reach out ASAP