LN
Lisa N
1 reviews | Active since Dec 2023
15 May 2024, 12:00
Return procedure
I bought headboard online on the 3rd of May, it got delivered on the 7th of May. Upon arrival after assembling it together I realised the legs were longer than the actual headboard. The 8th of May I requested a return on the app of which the product was collected on the 9. Till today the 15th of May I haven’t heard anything from Makro. Their customer service is just as horrible, I don’t know why companies wait for customer to complain online before anything gets done
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Replies (2)0
Replies (2)
Makro's replyOfficial
15 May 2024, 12:22Good day Lisa,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply15 May 2024, 12:22
Official
Good day Lisa,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
LN
Lisa N's updateReviewer Update
15 May 2024, 12:50Why wait for a customer to come on such platforms before anything can be done?? I’ve been emailing you people with no response. You full of ****. Process my refund I want nothing to do with horrible company and your ****ty service
LN
Lisa N's update15 May 2024, 12:50
Reviewer Update
Why wait for a customer to come on such platforms before anything can be done?? I’ve been emailing you people with no response. You full of ****. Process my refund I want nothing to do with horrible company and your ****ty service