Return Policy

Extremely unhappy with extremely poor service. I bought a pair of earphones last month, which was not opened until recently. After opening the package I found that the earphones were defective. (One of the earphones are literally broken, and falls apart) So after trying to return to product this morning, Makro Centurion refused to return to product on the basis that it is a "Hygienic" product. The CPA States 4) Imp**** warranty of quality: In terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an imp**** warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that: are reasonably suitable for the purpose that they are intended to be used for, are of good quality, free of defects and in good working order, and will be durable and usable for a reasonable period of time. If goods are found not to comply with these requirements then, for up to 6 months after receiving the goods, the consumer can: return the goods, or get the goods replaced, or get the goods repaired. So basically you sold me something that was defective and you are refusing me to exercise my right of returning the product, because your "return policy" does not allow the return of hygienic products. I was also not made aware of the fact that earphones are considered to be a Hygienic product, neither does it say anywhere on the slip that I am not allowed to return the product because of this reason. Is this how you treat your customers?