Return order

On 17 June I have ordered an item online and by 19 June the parcel was delivered, unfortunately the wrong item. Made a telephone call to the call centre, the agent (Sherwin) at the call centre deserve praise for the way he assisted me! The agent advised to log a return for the item. I completed the form/questionnaire, and selected the first available collection date which was 24 June. On 25 June I phoned the call centre to inquire what the problem was for not collecting the parcel, the agent told me it was too late for collection on that day and said the item would be collected the following day. Today is 28 June and the parcel is still in my house. Makro also need to refund me before I make any purchase from them again.