Return or order

Good day, I trust you are well. On 24 January 2026, my iPhone 11, which I purchased from Makro, unexpectedly switched off. The device was charged, did not fall, and sustained no damage; it simply went blank. This situation is particularly concerning as I contacted your contact centre multiple times between July 2025 and January 2026 to request an invoice/proof of purchase in order to insure the device. Unfortunately, despite numerous calls, Makro failed to provide this documentation. At the time of purchase, the phone carried a 12-month warranty. I am therefore requesting that Makro arrange to collect the device from the following address as soon as possible: PE I attempted to log a return online, but the system did not allow me to proceed. I also logged a return under reference number 2C4P4, which was rejected without any explanation. Since the incident, I have contacted your call centre six times, incurring costs of approximately R300, as I could not access my number due to not having a working phone. New reference number: 2CE5U Given the difficulty and frustration experienced throughout this process, I am requesting a full refund to my account. I do not want a repair or replacement. To date, I have received no feedback, which I find highly unprofessional. Please treat this matter as urgent and confirm arrangements for collection and refund. Kind regards, Zizo