Return of goods ,failure to communicate collection time and day

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I am extremely dissatisfied with the way my returns have been handled. I have already logged multiple returns, yet the items were not collected on the stipulated days. Each time, I later received an email stating that the return was rejected — without any prior communication.

Last week Monday, I even took a day off from work after receiving an email confirming that collection would take place on the 15th of December. I stayed home the entire day, but no one arrived. Two days later, I received another rejection email, again with no call or explanation.

Today, I logged another return and made sure I was home from 14:00. No one came. I only stepped out briefly at 17:45 to buy vegetables, and when I checked my phone, I found yet another rejection email. This repeated failure feels as if Makro knowingly disregards customers, leaving us with poor-quality supplies and no proper recourse.

As working-class citizens, we plan our time carefully. Proper communication must be shared regarding collection dates so that we can ensure someone is at home to attend to the matter. This lack of accountability is unacceptable, and I urge Makro to urgently improve its returns process and customer communication.