Return not collected

I placed an order for a bike from Makro online on the 25/07/2024. It was the incorrect size so i logged a return on the 01/08/2024. I am STILL waiting for this item to be collected. It has now been 2 weeks of me phoning everyday and pleading with the consultants to please help me to resolve this. Everybody keeps apologizing and saying that they will escalate this but nothing has been done. Yesterday I was promised that it would be collected by courier but they did not come. I am completely disappointed and disgusted at this terrible level of service. Also, only once collected can the return be assessed and processed so this is just the beginning of the return process. The last three orders that I have placed on Makro on-line have had problems and nobody gets back to me so I am phoning them everyday but i am not getting any results. I am done with Makro.