nA
nadia A
1 reviews | Active since Jul 2014
08 Jan 2026, 11:00
Return not accepted
We have ordered a fridge online only opened to see if inside is big enough
Plastic wrap and foam still on , never plugged in
They refuse to log a return for inspection on despite telling them the reason and logging return the next day of delivery. Policy gives u 14 days to log a return No inspector came through or even picked up the fridge for a inspection
It was just decided like that via email that they cannot log the return
They do not answer at ecommerce
Contact number given was ***
Helpful (0)
Replies (6)0
Replies (6)
Makro's replyOfficial
08 Jan 2026, 11:20Hi nadia,
We apologise that your return request was not accepted.
Our returns policy indicates that the product must still be in the original packaging and unopened.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
We apologise that your return request was not accepted.
Our returns policy indicates that the product must still be in the original packaging and unopened.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
Best regards,
Makro's reply08 Jan 2026, 11:20
Official
Hi nadia,
We apologise that your return request was not accepted.
Our returns policy indicates that the product must still be in the original packaging and unopened.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
We apologise that your return request was not accepted.
Our returns policy indicates that the product must still be in the original packaging and unopened.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
Best regards,
nA
nadia A's updateReviewer Update
08 Jan 2026, 11:23Fwd: OD***
I only opened the front to check the size as the fridge is shorter than me
I was not opened fully and it was not plugged in and used
I will not accept that you can not send someone to pick it up for proper inspection
You can not decide via email
This is not ok
I will attach pictures
It was delivered in a plastic covering with no wrap
Foam on all the corners as well all intact. That was the packaging.
I only opened the front to check the size as the fridge is shorter than me
I was not opened fully and it was not plugged in and used
I will not accept that you can not send someone to pick it up for proper inspection
You can not decide via email
This is not ok
I will attach pictures
It was delivered in a plastic covering with no wrap
Foam on all the corners as well all intact. That was the packaging.
nA
nadia A's update08 Jan 2026, 11:23
Reviewer Update
Fwd: OD***
I only opened the front to check the size as the fridge is shorter than me
I was not opened fully and it was not plugged in and used
I will not accept that you can not send someone to pick it up for proper inspection
You can not decide via email
This is not ok
I will attach pictures
It was delivered in a plastic covering with no wrap
Foam on all the corners as well all intact. That was the packaging.
I only opened the front to check the size as the fridge is shorter than me
I was not opened fully and it was not plugged in and used
I will not accept that you can not send someone to pick it up for proper inspection
You can not decide via email
This is not ok
I will attach pictures
It was delivered in a plastic covering with no wrap
Foam on all the corners as well all intact. That was the packaging.
nA
nadia A's updateReviewer Update
08 Jan 2026, 11:27There was no box on the fridge. Just foam and plastic
nA
nadia A's update08 Jan 2026, 11:27
Reviewer Update
There was no box on the fridge. Just foam and plastic
Makro's replyOfficial
08 Jan 2026, 12:52 Hi Nadia,
We apologise that our distribution center was not able to accept your product since you had opened the unit.
We have reached out to the nearest store to request for assistance.
We will provide you with feedback as soon as it is received.
We apologize for the delay and inconvenience caused.
Regards,
Makro social media team.
We apologise that our distribution center was not able to accept your product since you had opened the unit.
We have reached out to the nearest store to request for assistance.
We will provide you with feedback as soon as it is received.
We apologize for the delay and inconvenience caused.
Regards,
Makro social media team.
Best regards,
Makro's reply08 Jan 2026, 12:52
Official
Hi Nadia,
We apologise that our distribution center was not able to accept your product since you had opened the unit.
We have reached out to the nearest store to request for assistance.
We will provide you with feedback as soon as it is received.
We apologize for the delay and inconvenience caused.
Regards,
Makro social media team.
We apologise that our distribution center was not able to accept your product since you had opened the unit.
We have reached out to the nearest store to request for assistance.
We will provide you with feedback as soon as it is received.
We apologize for the delay and inconvenience caused.
Regards,
Makro social media team.
Best regards,
nA
nadia A's updateReviewer Update
08 Jan 2026, 12:56According to your policy it must not be used and it needs to be collected for inspection ..
Please sort this out as soon as possible
Please sort this out as soon as possible
nA
nadia A's update08 Jan 2026, 12:56
Reviewer Update
According to your policy it must not be used and it needs to be collected for inspection ..
Please sort this out as soon as possible
Please sort this out as soon as possible
Makro's replyOfficial
08 Jan 2026, 14:27 Hi Nadia,
Please respond to the email that we have sent to you.
We are working with the store to get assistance.
Regards,
Makro social media team.
Please respond to the email that we have sent to you.
We are working with the store to get assistance.
Regards,
Makro social media team.
Best regards,
Makro's reply08 Jan 2026, 14:27
Official
Hi Nadia,
Please respond to the email that we have sent to you.
We are working with the store to get assistance.
Regards,
Makro social media team.
Please respond to the email that we have sent to you.
We are working with the store to get assistance.
Regards,
Makro social media team.
Best regards,