CR
Cornel R
1 reviews | Active since Jun 2019
30 Jul 2025, 10:03
Return nightmare
Bought a laptop online and changed my mind. I did not open the box. The seal was still in place. Makro's courier collected it from me the next day. I called the helpdesk on Monday and they told me it arrived at the 3rd party seller the previous Friday and that I should wait 2 days for them to assess before I get refunded. I called Wednesday and again I get told to wait another 2 days. How long do they need to assess an items that is still sealed in its box?
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Replies (2)CR
Cornel R's updateReviewer Update
31 Jul 2025, 11:51Well tomorrow, the next 2 day wait has been reached. Let's see when I call them if my refund has been sorted.
CR
Cornel R's update31 Jul 2025, 11:51
Reviewer Update
Well tomorrow, the next 2 day wait has been reached. Let's see when I call them if my refund has been sorted.
CR
Cornel R's updateReviewer Update
04 Aug 2025, 09:25After another phone call today they finally approved my refund and it will take 7 to 14 working days to reflect in my bank account. So all the escalations and reporting it here has helped sweet nothing. Will never buy from Makro Online again. Makro Online needs to learn from Takealot on how to do refunds.
It seems their favorite lines are: "We apologize ...." and "You need to wait 48 hours..." Pathetic and meaningless!
It seems their favorite lines are: "We apologize ...." and "You need to wait 48 hours..." Pathetic and meaningless!
CR
Cornel R's update04 Aug 2025, 09:25
Reviewer Update
After another phone call today they finally approved my refund and it will take 7 to 14 working days to reflect in my bank account. So all the escalations and reporting it here has helped sweet nothing. Will never buy from Makro Online again. Makro Online needs to learn from Takealot on how to do refunds.
It seems their favorite lines are: "We apologize ...." and "You need to wait 48 hours..." Pathetic and meaningless!
It seems their favorite lines are: "We apologize ...." and "You need to wait 48 hours..." Pathetic and meaningless!