Return issue on ***

It’s unfortunate that I have to log this but I have to complain about the repairs done on my Phillips Air Fryer.

On 08 May 2016 I bought the machine and in Oct 2017 the PC board started giving problems. It would just switch off while operating or a few minutes into a program it would suddenly just start picking up minutes and go up to 60 minutes and stay at that.

On 16 Nov 2017 I brought the machine in to be repaired under it’s 2 year warranty. Assessment ref ********** was issued. On 17 Dec 2017 I received a sms advising that I need to contact the store to approve the cost of the repair work. This I didn’t understood as the machine was under warranty.

I called the store and was advised that there was a cost to have a broken panel replaced. My question was what broken panel? My machine was in pristine condition when I handed it in at the store and I didn’t bring it in for a broken panel. I brought it in for a faulty PC board. I was then advised that this must have then been damage caused by your transport company when moving the machine to Phillips. I was assured that this cost will be covered by Makro.

Today I received a sms saying my machine is ready for collection. I arrived at the store, gave my ref number and waited. The staff member came out and said – cash or card? My response was – for what? The repair work – was the answer and then yet again the argument started about the cost but at the end of the day I left with the machine and Makro accepting responsibility for the damage.

So I got home. My machine was wrapped. I unwrapped the machine and was horrified with all the scratches on the machine. This is completely unacceptable. I can’t even see what panel they replaced because every single panel is scratched and one panel is chipped. The machine looks like it was standing at a auctioneer as a second hand, ill-treated, piece of *******. The machine also isn’t solid anymore. Not even remotely. The top cover is also lose and can move. It never did this. I have images of all the damage.