RETURN AND REFUND DEFY MICROWAVE FACTORY PROBLEM.

I made an online order from makro on the 21 July...Order numberMAK***.On Sunday I noticed the was a funny way how the microwave looks..I reached the front cover/glass to get a proper look and the while glass came off.it didn't break cause it just fell and to my knowledge and the way I saw it.The glass was not fitted correctly by the manufacturer.I couldn't log a return/report it online which I find it very disturbing after all I bought it online.I had to call the customer care line which were not helpful and told me to take it back to the store.I tried to explain to the lady that was going to be impossible as I bought it online and would like it to be collected and be refunded or replaced with a new model .

I logged a query by email as well.Only today I have been contacted and the lady tells me there is nothing the store can do.The Microwave is not broken or faulty .The glass came off which I believe someone didn't install the glass properly.

All I want is a working microwave I paid for and the microwave be collected from my house.