Return and Credit Note Frustration

<p>After returning a FitBit Charge HR with a faulty strap to Makro Woodmead where it was originally purchased it took them over a month to finally decide to give me a Credit Note (R2500) for the original cost of the product. Nevermind that in all that time they only tried contacting me once and I had to consistently follow up myself. </p> <p> </p> <p>Now that I have the Credit Note I see that the price of the same FitBit has gone up (Around R2900 if I recall), so I need to pay more for a replacement on a faulty product! Nevermind that Makro never seems to have any stock of the FitBit Charge HR Large size with black strap. (I've checked at both Woodmead and Strubens Valley branches). So I'm stuck either way.</p> <p> </p> <p>So I decide to be patient and wait for the new FitBit Charge 2. I don't mind using the Credit Note on this instead after all the frustration above even if I have to pay in extra. I see Makro finally starts offering this online (R2999) but I then find out that I cannot use the Credit Note on the Makro online store. Furthermore when I call in to Makro Woodmead to check on stock they say there is no stock but promise to call me back to confirm ETA on stock. But then they don't bother to call back either!!</p> <p> </p> <p>The service from Makro has honestly been shocking on all fronts and this has surely become unnacceptable now! May I please get a credible person at Makro to help me obtain a Fitbit Charge 2 using this Credit Note once and for all? If they can promise stock at Woodmead branch and hold one back or assist me in purchasing it online using the Credit Note or something?</p> <p> </p> <p>Else this Credit Note is useless to me and it is a lot of money and frustration wasted on my part. </p> <p> </p> <p>Thanks.</p> <p> </p> <p> </p>