1 reviews | Active since Apr 2020
Rethink makro delivery
Would not recommend.. After selecting items and paying in full the website desided to split my order in 2 first part was delivered in a week and as a location on the site appears to come from centurion branch.. Upon receiving the 1st half, I assumed that the 2 half will be the same as the the first nicely packed and it was not the case at all a nother week later I decided to email the customers support regarding the situation then called them a day later after no response they said its on its way with the response it's the westrand branch and they already dispatch it to dispatch so not there problem I then phoned dispatch and they noted will be delivered to me the next day when I receive it 4. 30 pm the next day.. The box was total thrown in litterly smahed and not everything, there where items not in the box aswell when I phoned the customers support the lady told me it's not her problem on the system all the items were on the system and paid for.. So I emailed the support with the printed sheet stating the items are not in stock they said that they will let me know wats going on because everything should be there.. 2 weeks later.. Still no response... Not sure if I will get a rufund or if it will be shipped with the same thrown paled sustem. Or nothing .its not worth it to be onest.. If you want soup breakfast cereal or smashed bottles cetchap. Please choose a nother option..
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we are currently liaising with our Online team regarding your experience and will be sure to revert with feedback shortly. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we are currently liaising with our Online team regarding your experience and will be sure to revert with feedback shortly. Kindly note that feedback will be provided within the next 24-48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
updated response review :
Thank you makro hellloPeter did manage to get a refund on the items that were out of stock ..after a month of struggling with Makro i am pleased to say i am done with it,, but still stay with my original review i would not recommend it and hope it doesn't happen to anybody else ..
have a great day
updated response review :
Thank you makro hellloPeter did manage to get a refund on the items that were out of stock ..after a month of struggling with Makro i am pleased to say i am done with it,, but still stay with my original review i would not recommend it and hope it doesn't happen to anybody else ..
have a great day
