dD
dehrennaicker D
1 reviews | Active since Apr 2017
30 Jan 2019, 13:48
Response time and business ethics of Makro
Response time is really low apart from other flaws and if I wanted people to stay in my business network, I would show them a quick response time or at least an email or call stating, Mr Naicker, we apologise for the wait as we are working on the matter as quick as possible and will get back to you soon. I work with hundreds literally hundreds of businesses daily and I would never treat them in this way neither would I ever recommended them as a reliable supplier. There are other suppliers out there!
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Makro's replyOfficial
30 Jan 2019, 17:45 Hi Dehren
Thank you for your feedback.
Allow me to apologize for the poor service experienced .
This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you.
As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind Regards,
Tebogo
Tebogo
Makro's reply30 Jan 2019, 17:45
Official
Hi Dehren
Thank you for your feedback.
Allow me to apologize for the poor service experienced .
This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you.
As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind Regards,
Tebogo
Tebogo