Respect

Makro Woodmead The worst experience of my life thus far in any store : - Was treated like a ******** for item i have purchased - Wasted my time.. I have to pay overtime to my workere & My transport time was delayed

Let me start from the beginning I bought 5 fridges- 2x normal and 3x bar fridges (11:30) So due to the rain i asked the sales rep to wrap the fridges and i will fetch it later.. however at my return to store at the security point(15:10) they mentioned the 3 bar fridges barcode wasn't matching( just to find that some item like my Bar fridges shared codes)like 15-20 min wasted... Then next they scaned my Slip just to find out it has been invoiced and collected but i have a Till Slip with the Collection slip unsigned or unstamped but they made me wait 30-45 minutes to go see the cameras. Security watched me when i took a smoke while waiting for them...... just for them to confirm that i walked out the store in the morning empty handed. I then recived my 3 Bar fridges at the front just to find out i now need to go to the back of the building for the other 2 normal fridges... just to find out they only had 1 but theyre systems showed more. So i asked if i can go to another store and they said no so i didnt want a refund because i was very late already( and the supervisor was very rude to the sales person that assist me) so i took a gift card for that value.... Point - The team in makro Woodmead didn't apologize for all the delay and inconvenience caused ...... Makro's team doesn't respect they own team therefore i can't expect them to respect they customers. They systems are very unreliable. MOST IMPORTANTLY THEY SUPERVISORS NEED PEOPLE SKILLS!!! And an apology would have been nice!!!!!