Request to budget facility

I have more that once called the RCS call centre requesting them after I saw my January statement to transfer my purchase to my budged account on my RCS credit card as I do request this from the teller at Makro but it seems that the cashier just can not get the purchase to be reflected on my budget account. twice already I was promised that this was done. This morning after I have received my statement for February I called again and asked he lady who helped me why the purchases was not on my budget account, her reply was that she can not give me that answer and do not know why it was not, rather telling me when the account close I can see on my statement when there accounts close, if she thins that I can not read a statement than got a surprise for her I deal with lost of statements are employed in a financial institution. If this can not be done why don'they just say they do not have the facility and stop making excuses. I need them to go back on\this calls are recorded really its less that 30 days that I have called I need them to play the recording back and call me to explain, 13th Feb also purchase on budget account,"