[Request received] Re: MAK*******: No Stock

I have placed an order for my Sons birthday gift on Makro online. On the 8/11/2023 ( And expensive gift that I was saving up for ) on the 14/11/2023 I was notified that my order was cancelled because they have no stock. I contacted Makro 15/11/2023 requesting my refund and sent the documents as per requested . The lady on the phone ticket *** confirmed that the refund can take 2-10 working days. This has since elapsed and I still don't have my refund. I have followed up with calls / Emails / even tried watsapp and still no feedback. I tried to buy the gift in advance before my sons birthday 07/12/2023 and now I'm still struggling to get the funds back to buy an alternative gift. With each and every consultant I speak to I get conflicting information and no success on an call. I was begging for help on my call today and received an email Ticket *** . This is a horrible experience